Frequently Asked Questions
Everything you need to know about our fresh, handmade candies and shipping policies.
How long will it take for my candy order to arrive?
We typically process orders within 1-3 business days. Shipping times vary by location, but most domestic orders arrive within 3-7 business days via standard shipping.
Do you offer climate-controlled shipping for chocolate or meltable items?
Yes, during warmer months or for heat-sensitive items like our Peanut Butter Bars, we recommend selecting insulated shipping at checkout to ensure your candy arrives in perfect condition.
Are your candies gluten-free or vegan-friendly?
Many of our classic candies, including Chick-O-Sticks and our hard candies, are gluten-free and vegan. Please check the specific product descriptions or nutritional labels for detailed allergen information.
What is your return policy for food products?
As we sell perishable food items, we cannot accept returns. However, if your order is damaged or incorrect, please contact our customer service team within 48 hours of delivery for a replacement or refund.
Can I place a bulk order for weddings or corporate events?
Absolutely! We offer bulk sizing and wholesale pricing for large events. Please visit our 'Bulk Orders' page or contact our sales team directly for specialized assistance.
Where is Atkinson Candy Co. products manufactured?
We take great pride in our heritage. The majority of our candies are still manufactured in our factory located in Lufkin, Texas, using traditional methods and high-quality ingredients.